Terms and Conditions

1. Who these terms are with

This website and the work described on it are provided by 3P Digital LLC ("3P Digital", "we", "us"). "You" means the person or business using this site or engaging us for work.

By using this website or accepting a proposal from us, you agree to these terms. If you do not agree with them, please do not use the site or engage us.

2. What this website is

Everything on this site is for general information. Descriptions of services, timescales, prices and results are indicative, not an offer capable of acceptance, and not a guarantee of any particular outcome for your business.

Figures used as examples, including hours saved, jobs booked and turnaround times, describe past work or illustrative scenarios. Your results will depend on your business and will differ.

3. Proposals, quotes and scope

Work begins from a written proposal. The proposal sets out what we will build, what stays manual, the price, and the expected timeline. It takes precedence over anything on this website.

A quote is valid for 30 days unless it says otherwise. Anything outside the agreed scope is a change: we will price it and wait for your written approval before starting it.

Timelines assume you supply access, content, decisions and feedback within a reasonable period. Delays on your side move the delivery date.

4. Fees and payment

Project fees are quoted as a flat price and, unless agreed otherwise, invoiced 50% on acceptance and 50% on delivery. Monthly support fees are invoiced in advance.

Invoices are payable within 14 days. We may pause work on overdue accounts after giving you notice. Fees exclude taxes and any third-party costs, which are your responsibility.

Third-party costs, such as hosting, model or API usage, SMS and telephony, domains and app store fees, are billed to you at cost or paid on your own accounts. They are not included in the flat price unless the proposal says so.

5. Monthly support

Ongoing support is optional. Where you take it, it runs month to month and either of us may cancel it with 30 days written notice. Cancelling support does not affect your ownership of what we built.

Support covers monitoring, fixes, small changes and tuning. It does not cover new features or new builds, which are quoted separately.

6. Ownership of the work

On full payment, you own the custom code, designs and content we produce specifically for you, along with the accounts set up in your name.

We keep ownership of anything pre-existing: our general know-how, internal tooling, libraries and reusable components. Where those are part of what we deliver, you get a perpetual, non-exclusive licence to use them as part of your system.

Third-party and open-source components remain under their own licences. We will tell you what they are.

7. Your material and your obligations

You keep ownership of everything you give us and confirm you have the right to give it to us. You are responsible for the accuracy and legality of your content, data and customer records.

You are responsible for how the systems we build are used in your business, including what your automated messages say to your customers and whether your use complies with the rules of your industry.

8. Data and privacy

When you submit the contact form we collect the name, contact details and message you enter, and use them only to reply to your enquiry. The form is delivered by email through Resend, our email provider. We do not sell your details or add you to a mailing list.

Where we process personal data belonging to your customers while carrying out work for you, we do so on your instructions and only as needed for the work. Ask us and we will put a separate data processing agreement in place.

To ask what we hold or have it deleted, email info@3pdigital.com.

9. Confidentiality

Each of us will keep the other's non-public information confidential and use it only for the purpose of the work. This does not cover information that is already public, independently developed, or required to be disclosed by law.

Unless you ask us not to, we may describe the work at a high level as a reference, without disclosing confidential details.

10. Warranties and what we do not promise

We will carry out the work with reasonable skill and care, and we will fix defects in what we built that you report within 30 days of delivery at no charge.

Beyond that, the work and this website are provided as is. We do not warrant that software will be uninterrupted or error free, that AI-generated output will always be accurate or appropriate, or that any particular commercial result will follow. Systems that rely on artificial intelligence can produce wrong or unexpected output and should be supervised accordingly.

We are not responsible for third-party platforms we integrate with, including changes they make, outages, or their pricing.

11. Limitation of liability

Neither of us is liable for indirect or consequential loss, or for lost profits, revenue, data, goodwill or business opportunity.

Our total liability arising out of or in connection with the work is limited to the fees you paid us for the work giving rise to the claim in the 12 months before the claim arose.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud or death or personal injury caused by negligence.

12. Ending an engagement

Either of us may end a project on written notice if the other materially breaches these terms and does not fix it within 14 days.

If a project ends early, you pay for work completed up to that point, and we will hand over what has been paid for.

13. Changes to these terms

We may update these terms. The version in force is the one published here on the date you engage us. Changes do not affect an engagement already underway.

14. Governing law

These terms are governed by the laws of the State of Missouri, United States, and the courts of that state have exclusive jurisdiction.

15. Contact

3P Digital LLC. Questions about these terms go to info@3pdigital.com or 1-314-637-9330.